Register a vulnerable customer

We understand that some of our customers have different needs when it comes to using our water services and communicating with us. We're here to help.

We have developed a special services register for customers who are registered as vulnerable and a priority services register for those who are registered as critically dependent on water.

Special and priority services

The Special Services Register is for customers who are aged 66, blind or vision impaired, deaf or hard of hearing, have mobility difficulties, an intellectual disability or a mental health difficulty. We will send a text message or make a phone call to customers for unplanned interruptions that may last longer than four hours and for events where water is unfit for human consumption. We will also contact you at least two days in advance of planned disruptions.

The Priority Services Register is for those who have a critical dependency on water as a result of their medical condition. We will contact (phone or text) these customers at least two days in advance of planned disruptions, and for unplanned interruptions that may last longer than four hours.

Registration Form

Your can register yourself or somebody in your home as a vulnerable customer online or nominate an alternative person to deal with your bills and correspondence.

Code of Practice

Our Code of Practice informs our vulnerable customers how we plan to respond to their needs when using our water services and how we address their information requirements.

Update your details

If any of your details have changed or you wish to add an alternative contact to your information please fill out this form to update your account.

Contact us

1800 278 278 or +353 1 707 2828 (open 24 hour a day 7 days a week).
Email us at vulnerablecustomer@water.ie
Text into voice/voice into text calls: 1800 378 378 for hearing impaired customers (Minicom users should also continue to use this number).

Register as a vulnerable customer

Your can register yourself or somebody in your home as a vulnerable customer online or nominate an alternative person to deal with your bills and correspondence.