Major burst water main repaired in Douglas area of Cork City
Information below is relevant until further updates are provided here or on our Supply and Service Updates section
Uisce Éireann crews have repaired a major burst at the South Douglas Road, and water is returning to customers affected.
The large burst affected up to 2,000 properties on the Douglas Road, South Douglas Road and surrounding areas. Water crews were on site on Monday evening and worked until the early hours of Tuesday morning to restore normal supply to all customers affected by the unplanned outage.
Water Operations Lead for Uisce Éireann, James Goulding said: “In order to address the significant burst, it was necessary to turn off the water in some areas while crews completed the necessary works. We do understand this was an inconvenience to our customers and we sincerely thank our customers for their patience. Works have successfully been completed and water is now returning to our customers,”
Mr Goulding explained that the unplanned outage may cause discolouration for a period of time but if it persists, he advised customers to phone the Uisce Éireann helpline on 1800 278 278.
“We continue to advise customers not to drink discoloured water and to contact us directly with any reports of discolouration to help us manage the response in real time and to prioritise reactive works. On receipt of such calls, we then undertake flushing in the affected region,” he said.
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit our Vulnerable Customers page.
Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, on Facebook and LinkedIn and through our customer care helpline which is open 24/7 on 1800 278 278.
Uisce Éireann has launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number here.
Previous Updates
Uisce Éireann is working to restore normal water supply to homes and businesses in the Douglas area of Cork City following a large burst to a water main on South Douglas Road, which is likely to be impacting properties on the Douglas Road, South Douglas Road and surrounding areas.
Water services crews are on site and commencing work. It will take a number of hours to complete the repair and to restore normal supply to all customers affected by this unplanned outage.
To ensure the safety of the crews carrying out the repairs to the burst and the safety of the public, traffic management will be in place and will be clearly signposted.
Water Operations Lead for Uisce Éireann, James Goulding said: “We understand the inconvenience when a burst of this nature occurs, and we are working to repair to the burst as quickly as possible. We anticipate that water will be restored by early tomorrow morning. Again, we thank the community for their understanding at this time.”
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours.
Our customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please see the water supply and services section of our website.
Uisce Éireann has launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number here.
Water Service Updates
Sign up for our free text service to be kept informed of water outages and works in your area.