Boil Water Notices to remain in place for two Tipperary Water Treatment Plants

Information below is relevant until further updates are provided here or on our Supply and Service Updates section.

Uisce Éireann is progressing with works to lift two Boil Water Notices currently in place for customers supplied by the Horse and Jockey Public Water Supply, and the Carrick on Suir (Linguan) Public Water Supply.

The Boil Water Notices issued last month will remain in place for both supplies until further notice.

Drinking water experts from Uisce Éireann are working to rectify the issues at both treatment plants as quickly as possible to enable the lifting of the notices. Customers on each of the supplies are advised to continue to boil their water before use until further notice. Customers are reminded that the water is safe to consume once boiled.

Uisce Éireann’s Colin Cunningham said, “Public health is our number one priority. We wish to assure customers that we are working to resolve the issues at both water treatment plants as quickly and as safely as possible. We also acknowledge the impact this is having on the community.”

Uisce Éireann’s drinking water standards, as per EU Drinking Water regulations, are strict and include wide safety margins.

Where risks to water quality are identified through Uisce Éireann’s enhanced testing and monitoring programme, the Health Service Executive (HSE) is consulted, and Boil Water Notices are issued to protect public health.

In all instances, immediate action is taken to address the cause of the issue to enable the lifting of the notice as quickly as it is safe to do so, in agreement with the HSE.

Vulnerable customers who have registered with Uisce Éireann receive direct communication on Boil Water Notices. Customers are reminded that the water is safe to consume once boiled.

All consumers affected by this notice must boil their water before drinking.

With regard to Boil Water Notices, Uisce Éireann is not in a position to provide bottled water to customers for Boil Water Notices where water is safe to drink once boiled.

The provision of alternative water supplies by way of tankers isn’t beneficial as water from tankers would still need to be boiled to ensure it’s safe to drink.

Water must be boiled for:

• Drinking;
• Drinks made with water;
• Preparation of salads and similar foods, which are not cooked prior to eating;
• Brushing of teeth;
• Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

• Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
• Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
• Boil water by bringing it to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink.
• Domestic water filters will not render water safe to drink;
• Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
• Preparing Infant Formula: Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand.
• Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water.
  It is best not to use bottled water labelled as ‘Natural Mineral Water’ as it can have high levels of sodium (salt) and other minerals, although it rarely does.
  ‘Natural Mineral Water’ can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula, it should be boiled once (rolling boil for 1 minute) and cooled in the normal way.
• Ready-to-use formula that does not need added water can also be used.
• Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7, and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, on Facebook and LinkedIn, and through our customer care helpline, which is open 24/7 on 1800 278 278.

Uisce Éireann has launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number on the Water Service Updates page.