No water or low pressure
There are a number of reasons why you may experience no water or very low pressure to your property.
Works in your area
During planned works you may experience a disruption to your water supply. To check if there are works taking place in your area, visit our Water Supply Updates page or visit Twitter at @IWCare.
Check with neighbours
Check with your neighbours to see if they are also experiencing issues. If they are, there may an issue with the public water mains. If not, it is likely there is an issue with your internal pipework.
No water from cold kitchen tap
If there are no works taking place and you have no water coming from the cold water tap in your kitchen sink, there may be an issue with the public water mains in your area such as a burst pipe affecting your water supply. Call 1800 278 278 and we will investigate.
No water from kitchen hot tap
If the cold water tap in your kitchen sink is working but the hot water tap and/or the taps in your bathroom sink are not, then you may have an airlock in your internal plumbing. If this is the case please visit our Airlockspage. If after repeating these steps a number of times and you still have no water, you will need to call a plumber.
Frozen pipes or burst pipes
When the outside temperature drops below zero, unprotected pipes and dripping taps can freeze and crack affecting the water supply to your property.